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💸 Legal Document

REFUND & CANCELLATION

Mitterand Events & Management Consultancy W.L.L.

Last Updated: August 31, 2026

Important: Refund and cancellation conditions vary by service type, booking value, notice period and applicable contractual arrangements. This Policy sets out the general conditions for each service category. Applicable conditions may also be contained in the relevant quotation, booking confirmation, subscription agreement, order, rental agreement, Scope of Work or service-specific terms. Where specific written terms differ from this Policy, the specific written terms apply for that engagement.

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1. Event Services

Event management and production services involve significant advance planning, resource commitment, and third-party supplier bookings. The following general cancellation terms apply unless alternative terms are agreed in writing:

More than 90 days before event date
Non-refundable deposit applies. Balance refunded less any committed third-party costs incurred.
30–90 days before event date
50% of contracted event fees payable. Non-refundable deposit applies.
Less than 30 days before event date
100% of contracted event fees payable. No refund on committed costs.
Mitterand-initiated cancellation
Full refund of amounts paid where Mitterand cancels without cause. Where cancellation results from force majeure, applicable refund conditions will be discussed in good faith.

Specific refund and cancellation terms are set out in the applicable event contract. All refund claims must be submitted in writing to management@bymitterand.com.

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2. Equipment Rental

Equipment rental cancellations are subject to the terms of the applicable rental agreement.

More than 14 days before rental date
Full refund of advance payment, less any applicable booking fee.
7–14 days before rental date
50% of advance payment refunded. Booking fee non-refundable.
Less than 7 days before rental date
Advance payment non-refundable. Full rental charge applies.
Equipment damage or loss
Renter is liable for repair or replacement costs as specified in the rental agreement. Security deposit may be applied.
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3. Academy (Courses & Training)

The following cancellation and refund conditions apply to Mitterand Academy course enrolments:

Before course start / within 7 days of enrolment
Full refund available, provided course content has not been accessed. Requests must be submitted in writing.
After course content has been accessed
No refund available for course content already accessed. Partial refunds may be considered at Mitterand's discretion for exceptional circumstances.
Course cancelled by Mitterand
Full refund of course fees paid, or credit towards an alternative course of equivalent value, at the student's election.
Certification assessments
Assessment fees are non-refundable once an assessment attempt has been initiated.
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4. SaaS Subscriptions (Brain CRM & Platform)

Subscriptions to Mitterand SaaS products (including Brain CRM) are subject to the following general conditions:

Monthly subscriptions
Cancel any time before the next billing cycle. No refund for the current billing period. Access continues until the end of the paid period.
Annual subscriptions — first 14 days
Pro-rata refund available for unused months, less a reasonable administration fee, where cancellation is requested within 14 days of initial subscription.
Annual subscriptions — after 14 days
No refund for unused subscription months. Access continues until the end of the annual period.
Service unavailability
Where the platform is materially unavailable for an extended period due to Mitterand's fault, applicable service credits or pro-rata refunds may be offered.
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5. Marketplace Products

Refund terms for marketplace products depend on whether the product is sold directly by Mitterand or by an identified third-party provider.

Digital products sold by Mitterand
Refund requests considered within 7 days of purchase, where the digital product has not been downloaded or accessed. No refund after access.
Service-based marketplace products
Governed by the applicable service terms. Contact Mitterand to discuss refund eligibility before purchase.
Third-party provider products
Subject to the applicable third-party provider's refund and cancellation policy. Mitterand will assist in facilitating communication but cannot guarantee third-party refund outcomes.
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6. Consultancy Services

Consultancy engagement cancellations are subject to the terms of the applicable Scope of Work, proposal or contract.

Before work has commenced
Full refund of advance payment where no work has commenced and cancellation is notified in writing.
After work has commenced
Fees for work completed and reasonable costs incurred are payable. Remainder of advance payment refundable, less committed costs.
After delivery of deliverables
No refund available for completed and accepted deliverables.
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7. Third-Party & Distributed Services

For services where Mitterand acts as an authorised distribution agent or commercial intermediary (such as Cyberdrone drone light show services), the following applies:

Pre-confirmation enquiry
No payment obligation at enquiry stage. Enquiries do not constitute confirmed bookings. No refund consideration arises from a non-committed enquiry.
After engagement confirmed with principal provider
Refund and cancellation terms are set by the principal provider (e.g., Cyberdrone Dubai L.L.C.) and will be specified in the applicable booking or service confirmation from the principal provider.
Mitterand facilitation fees
Where Mitterand charges a facilitation or commercial agent fee, terms will be specified in the applicable agreement.

8. How to Submit a Refund Request

All refund and cancellation requests must be submitted in writing to:

✉️management@bymitterand.com
💬WhatsApp: +973 3672 3570

Please include your full name, service/booking reference, date of purchase, and reason for the refund request. We will acknowledge requests within 2 business days and aim to resolve within 10 business days.

For refund questions, contact management@bymitterand.com. See also our Terms & Conditions.